Find our most asked questions and answers below. If you can't find what you are looking for, we are always happy to help.
Frequently Asked Questions
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: 118 S 1st St, Temple, Texas 76501
If your return is accepted, instructions on how and where to send your package. Customers are responsible for return shipping. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Gift cards make the perfect gifts! Send an e-gift card or stop by the store to pick up a physical gift card.
We would love to see you!
118 S 1st St, Temple, TX 76501
Enjoy free domestic shipping on all orders of $75 or more!
At this time, we only ship to the continental United States.