Shipping

Orders can take 2-3 business days to process before shipping. As soon as your package has left our warehouse, you will receive a confirmation by email. 

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@lennalane.com. Please note that returns will need to be sent to the following address: 118 S 1st St, Temple, Texas 76501

If your return is accepted, instructions on how and where to send your package. Customers are responsible for return shipping. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@lennalane.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items, jewelry, handbags, beauty, intimates (bodysuits, swimwear, etc.), antiques, home goods, paper goods, hats and gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Store Credit

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@lennalane.com.